Frequently Asked Questions

If you have any questions that you would like an answer to that aren’t represented here please email our team at Info@JamesGrant.Design

Why is design in your name? Do you also offer graphic or web design services?

When we first started JamesGrant Design we expected to focus on web design, and specialize in in beautiful image-focused websites. We quickly realized that while we had a ton of already-established competitors in that space, we had very few in the business photography and videography arena. With this knowledge, we honed our offerings and switched gears.

How much do you charge for your services?

Our prices vary depending on the requirements of the job. Before we send you a pricing estimate, we internally calculate the hours that will go to planning, shooting, and editing your project, as well as equipment costs, travel needs, and any other costs that may be incurred. If you want to learn more about how we think about price visit our pricing page.

Why do you require business to create--or pay you to create--a storyboard for videos? This sounds like an attempt to make extra money.

In-order for us to create a great video we need things to be well planned. Creating a storyboard ensures there is a plan everyone can agree on before the project is started. The storyboard also helps us provide accurate pricing, identify potential obstacles before shooting begins, create content which speaks to the customer’s vision, and quicken shooting time. Without a storyboard there is the potential of a much longer shoot or editing process than we feel comfortable charging our clients for.

I know I want a video, but I’m not sure what kind of video would be helpful. What should I do?

Don’t worry–this problem is super common. If you’re unsure of the kind of video that would best benefit your organization the best thing to do is talk to your clients. Tuning in to their questions and concerns, and then making a video which addresses them will allow you to connect with your community, build relationships, and be seen as an expert in your field.

We love your work, but you guys are a little out of our price range. Can you lower your price?

Unfortunately lowering our price is really hard for us. In the past, we have tried to do work at a lowered cost and as a result, the content quality has dropped below our standards or the working conditions have been tough on our team. If you really can’t afford our rate we can point you in the direction of some great freelancers who can provide quality work at a lower cost, due to their lower overhead.

I have a project and I need it done by Friday. Can you help me?

Unfortunately we may not be the best fit for you. Our organization excels when we have the opportunity to properly plan and schedule our work. We also have other clients with projects scheduled, which does not always make us capable of rush jobs. If you need help with a quick photography project it may be possible, but our videography almost never happens on a tight timeline.

I want some aerial footage, do you guys have a drone or rent helicopters?

Yes, we have a drone that can capture aerial footage. Be aware that the drone is subject to FAA regulations and therefore, has limits on locations and angles. When reviewing drone projects a member of our creative team will perform a location walk-through before providing an estimate. Depending on the location of your site, we may charge you for travel costs, but the walk-through itself is free.

I need to create a video series with regular shooting days and release schedules. Can you help?

Yes! For consistent projects, such as an interview series, we will create a “story framework.” This is our term for a reusable storyboard. After that, we will assign a team with an account manager to keep the project on schedule. Depending on the size of the contract you may also qualify for a discounted rate, as our team is able to gain efficiency through regularity.

My organization is hosting an event and wants it live-streamed on social media. Can you help?

Unfortunately we do not offer live streaming at this time. If you email us we can refer you to a local competitor with live streaming capabilities. 

Can you take event pictures and videos that we can release at a later date?

Yes! We absolutely love working corporate events. We have a huge portfolio of images from networking events, corporate lunches, and galas in the Philadelphia area.

My cousin’s wedding is coming up, can I book you for that?

Congrats to them! Unfortunately, we don’t work with consumers. If you need photography or videography for a wedding feel free to email us and we’ll connect you with some of the best media people in the city.

We need a video that features multiple offices and projects across the US. Will your team travel?

Yes, we do travel. Traveling projects require full-day rates for the staff members involved, as they will be unable to work on anything else during their time away. If the price is too high, we would be happy to work with competitors in those other areas to create something great within your budget.

Excuse me, is Mr. James Grant available?

James Grant is actually the last names of our two co-founders. There is no one named James Grant here! Sorry for the confusion.

If you have any questions specific to your project please contact us or visit our blog for more information.